The Business Relationship Management Professional Foundation qualification allows delegates to understand the BRM role and create awareness of it in their organisation. Can explain common BRM reporting and organizing structures. Holders of the BRMI Business Relationship Management Professional™ qualification will be able to demonstrate: Understanding of the characteristics of the BRM role; Understanding of what it means to perform as a trusted advisor, contributing to business strategy formulation and shaping business demand for the provider's services Business Relationship Management Professional (BRMP®) is a world-class professional development program designed to provide a solid baseline level knowledge of Business Relationship Management. Understand the concepts of Value Leakage and the BRMs role in minimizing this. Human Resources, Information … As a discipline, Business Relationship Management embodies a set of competencies (knowledge, skills and behaviours) that foster productive, value-producing relationships between a provider and the business units they serve. What it means to perform and become a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services? Business Relationship Management Professional (BRMP®) Hier geht es darum, die BRM Rolle zu verstehen und in Deinem Unternehmen die Aufmerksamkeit dafür zu wecken. Learn the language of IT service management and key concepts that will allow you to improve your work and the work of your organization using the ITIL 4 guidance. Die ITIL-Leitlinien sehen Kundenzufriedenheits-Umfragen und das Behandeln von Beschwerden als Teil von Business Relationship Management. Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments. Can express themselves through a unique value proposition. The course culminates in an hour long, formal examination administered by an accredited Invigilator. Understand the different aspects of service value and how service provider constraints impact the role of the BRM. Understand key change leadership concepts. The highest-priority B2B relations are typically those either up or down the supply chain, as operations are going to be dependent on such relationships – a cosmetics company could not do business without its upstream suppliers or downstream retailers. The BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge for enabling the participants to establish Business Relationship Management Capability within the organization and maximize value for Internal and External Business partners (Customers). They will also be able to look at current relationships in their business and identify where improvements can be made. Understand the concepts of Capability Roadmaps and how these are derived from business strategy. Study ITIL, ISO/IEC 20000, OBASHI, SIAM, DEVOPS, COBIT, or RESILIA for a complete picture of service management excellence. 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In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practises, and solve business problems in an IT environment.