If the buyer is still not satisfied with the outcome; the buyer is welcome to escalate the complaint to the Managing Director. Please note it is advisable to place detailed complaints in writing, where possible, to ensure the buyer concerns are comprehensively covered. 3.3. Please enquire for a shipping quote. Using a small hammer, carefully hit the underside of the newel cap, all the way round the newel post. In most cases the cap is manufactured from the same type of wood as the newel post but this is not a necessity. Supply of Goods The seller always supplies to the nearest available length, as such the lengths may vary. The seller must also be informed within two working days in writing with corresponding photos of the damage and the packaging. Newel posts – used to anchor the balustrade of an open staircase – have had many different looks over the centuries. Oak Hockey Stick FD30 x 3 in. 12.4. Payment will only be deemed to have been made upon clearance of funds in the seller’s bank account. The order will be processed after the payment via bank transfer has been received. 4010 48 in. Oak Stair Spindles The seller reserves the right to refuse the supply of goods at its discretion. Privacy The seller will not accept any liability for any goods that have been repaired before the seller has been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where components supplied have not been used. Lead times can be up to 12 working days depending order size and quantity. 2.5.   Ball Cap (square base plate with a ball mounted on top) 2. Payment will only be deemed to have been made upon clearance of funds in the seller’s bank account. The seller will accept no responsibility for subsequent theft of any goods once delivered to an agreed location, the buyer must make necessary arrangements to avoid this possibility. Home The buyer is solely responsible for ensuring that the goods are suitable and fit for the purpose. About Us 11.6. Delivery What happens next Contact Us for more info Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the seller or some other person authorised by the seller. - Copies of any letters or emails related to the complaint 16.1. Mouldings/thresholds/skirting are provided in accordance with above and clauses 15.1, 15.2, 15.3, 15.4, 15.5 and can be supplied oversize to allow for any split ends to be cut away on site. Terms and Conditions Oak Panel Board The seller takes complaints about the products, staff and service levels very seriously. Complaints Policy Fusion Oak & Metal Spindle Should the complaint take longer than this, the seller will advise a time-frame that the buyer should get a response. 28 watching. All offers, acceptance of quotes and orders are subject to clauses 4.1, 4.2 and 4.3. 9.5. 5.3. 4.4. The seller may make any changes in the specification of the goods which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the goods are supplied to the seller's specification. Oak Door Parts Standard colours available: 10.10 Should a courier be unsuccessful in a delivery attempt(s) the goods will be returned to the seller by the courier, any charges imposed by the courier may be passed on to the buyer by the seller and any further re-delivery charges. Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the seller or some other person authorised by the seller. View All All additional work and the delivery costs are met by the buyer. The buyer is responsible for checking that the goods are suitable for purpose and that installation conditions are correct at the time of ordering or acceptance of a quotation. If a treatment has been chosen this will already be done by the seller. You can make a formal complaint by post, online or by phone. Goods Damaged or Faulty on Delivery Shipley, 4. This includes but not limited to, a refused delivery. Due to the nature of wood, each piece may be of different shades, the seller will attempt to select similar shades if pieces are to be joined together should the buyer inform the seller of their intent. The seller will not accept any liability for any goods that have been repaired before the seller has been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where components supplied have not been used. In addition to the above the seller retains title to all goods until payment is received in full. Unfinished Poplar Ball Top Starting Newel From stair treads, stair railing and a complete From stair treads, stair railing and a complete selection of Stair Parts, Surewood-LNL has what you need to make your stairs beautiful. Install Guides Oak Radiator Shelf This newel cap is used to finish the top of a plain square newel post. Oak Stair Nosing 17.1. - Fusion chrome newel cap - Suitable for 54mm newels only. These include the use of independent couriers. Shipping prices include heavy duty packaging and handling costs. If you do not accept these terms, you may not use this site or access or display any of the information made available to you on this site. Cancellation Policy Kiln-Dried Oak products are typically supplied at a moisture content of between 8% and 15%. The seller must also be informed within two working days in writing with corresponding photos of the damage and the packaging. 1.3. “Goods” means the items or products supplied by the seller in 1.2 to the buyer in 1.1. Subsequent additions and/or amendments to accepted orders could incur an additional administrative charge to the buyer. 7.4. Any advice given by the seller is for guidance only. Should a courier be unsuccessful in a delivery attempt(s) the goods will be returned to the seller by the courier, any charges imposed by the courier may be passed on to the buyer by the seller and any further re-delivery charges. A binding contract is formed between the buyer and the seller when the buyer receives confirmation from the seller by e-mail, telephone or other agreed means that the buyer’s order has been accepted. Payment Methods When your order is ready we will send you a dispatch email with tracking information so you can check the status of your delivery. 13.1. T & C's The Polyurethane Newel Post Caps simply sit … Please do not arrange installers on the same days as your delivery as couriers can deliver up to 6pm. £30.56 Oak Newel Posts Information Oak Stair Cladding Pricing In no case shall the seller be bound to obtain or deliver goods from any other sources than those contemplated in the order. HEAD OFFICE Here you can see a range of custom profiles we can apply to your shelf to give extra appeal and often help blend to your existing furniture. .product-email-when-instock {display: none} Where the buyer receives sub-standard or incorrect goods they should inform the seller within 7 days of receiving the order. A wide variety of round newel posts options are available to you, such as others, total solution for projects, and graphic design. Ovolo edge £42.72 Oak Doors Parts Order Quantities To add a profile to your order, simply select from the drop down menus in the item page when ordering. The seller supplies natural products. Oak Rustic Shelf Solid Oak Wall Cladding The customer service personnel can take a note of your complaint to pass on to the complaints manager. Install Guides Introduce a stylish newel cap to a balustrade that will add the finishing touch to a stairway and offer added support when climbing or descending a flight of stairs. At Oak Store Direct, we carry out our own customised 'in-house' treatments, which include oils, waxes, lacquers and stains. Chamfer edge Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations. Oak Flooring & Cladding Stair Glass Panels Original delivery charges are non-refundable. £10.71 Oak Hockey Stick FD30 Information Oak Joinery Parts Under the Distance Selling Regulations the buyer has a right to cancel their order for any item purchased on the seller’s website at any time before the goods are despatched, or within 7 days of receiving the goods and for a full refund excluding cost of return shipping providing the goods purchased are not “custom” or “bespoke” items and the buyer takes reasonable care of the goods whilst they are in the buyer’s possession. If you have any questions about the terms and conditions set out herein, please write to us by email to sales@oakstoredirect.co.uk or by post to Oak Store Direct, Unit 1 Riverside Works, Dockfield Road, Shipley, West Yorkshire, BD17 7AD, United Kingdom. Roman Ogee edge Shipping prices  Any cancellation request may be subject to a re-stocking fee or an administration charge and the original delivery charges may not be refunded to the buyer. ​ The seller may then arrange collection of the goods for return to the seller’s premises. The seller may offer a replacement of damaged goods and the buyer accepts that if a replacement is arranged that sufficient time in accordance with lead times will be required. Oak Stair Parts 1.2. “Seller” means Oak Store Direct Ltd trading or subsidiary of. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the seller shall be subject to correction without any liability on the part of the seller. Profiling Natural defects Finishing Oak Window Board 20mm Bullnose Write to: Contact Us to Open a Trade Account 7.3. Elements Oak & Glass All goods are offered subject to availability. Whether you are looking for classic oak ball newel cap or an oak and chrome flat newel cap, we have exactly what you desire. Delivery charges are non-refundable in the instances of clauses 10.9, 10.10, 10.11 It is advised that detailed complaints be in writing where appropriate to ensure all concerns are comprehensively addressed by the seller. Upon receipt the seller will inspect the goods and, if the items are sub-standard or incorrect, will either refund the buyer or replace the goods. HEAD OFFICE Solid Oak Flooring View All Oak Door Parts Oak Weather Drip Bead 9. An item and/or product listed on the website are not necessarily a stock item and could still be a “custom” or “bespoke” item and/or product. 14.1. Temperature and humidity Decorative round carved newel Finial ruscarving. In addition to the above the seller retains title to all goods until payment is received in full. Finishing 8.1.5. bank transfer (BACS); and The seller may then arrange collection of the goods for return to the seller’s premises. Fusion Polished Chrome Handrail End Caps for 54mm Mopstick (Pack of 2) The lead times are subject to change without notice and can differ to the lead times given when an order is accepted. The seller takes complaints about the products, staff and service levels very seriously. Oak Upstand What our customers have to say. Oak Shelf Brackets & Accessories The driver should be notified immediately of any problems and the delivery card should be signed accordingly. You can dismiss this for now, but will need to enter your ZIP code prior to making a purchase. 5. £68.76 The seller will supply bank details to the buyer. Any advice given by the seller is for guidance only. Complaints Manager 7. -  Fusion chrome newel cap Privacy Oak Mouldings 16.2. Oak Shelving Antique Decorative Solid Oak Turned Wood Newel Post Old Vtg Staircase 108-19L. 10.4. c1890 VICTORIAN oak NEWEL post finial cap 46" h x 8" $295.00. 8.1.3. If the buyer chooses to cancel their order at any time later than the 7 days following receipt of the goods there will be a restocking and/or administration charge subject to a return acceptance by the seller. £31.54 View All All prices are in UK Pounds Sterling. Because of their high visibility at the foot of a stair, “starting” newels are often larger and more ornamental than secondary newels which typically follow over the course of … Contact Us for more info These terms and conditions are subject to change at any time without prior notice. “Custom” or “bespoke” items may not be accepted. Oak Store Direct Ltd shall sell and the buyer shall purchase the goods in accordance with any written, electronic or verbal order and/or quotation with the buyer which is accepted by the seller, the order is subject to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or subjected to be accepted by the buyer. In the event of any product being unavailable, the seller shall be relieved of any liability in connection with all such contracts or orders. Save Now. Condition and fit for purpose NOTE - Please seek professional help if you're unsure - we cannot offer technical support; nor can we take any responsibility for any incorrect installations or damage caused during the installation process. 01274 754 260 - sales@oakstoredirect.com BDH / Island Seas 2.5" Round Wood Ball Finial - - Wood Cap Baluster Newel Post Railing with 3/16" Screw - - See Description for Details and Measurements. Oak Joinery Parts West Yorkshire If the buyer wishes to cancel the order, the seller will require the request be done in writing by the buyer via email to sales@oakstoredirect.co.uk or by post at the address provided. If the buyer is not satisfied in any way it is important that the buyer follows the sellers’ formal complaint procedures. The delivery vehicles may not have cranes or forklifts. 2.2. Blog Should a complaint not be resolved to the buyer’s expectations then the complaint can be escalated to the complaints manager by letter. FAQ's View All Steel Cap (dome shaped, thinner material) 4. Newel Caps Newel caps can be the perfect finishing touch to a staircase, therefore here at Cheshire Mouldings we have a large range including a variety of style and timbers. When your order is ready we will send you a dispatch email with tracking information so you can check the status of your delivery. The 4000 is a square newel cap that measures 3-1/4″ x 3-1/4″ with a 3/4″ x 1″ dowel. Definitions View All “Custom” or “bespoke” items are non-returnable as outlined in clause 13.1 and cannot be cancelled if manufacturing has begun as outlined in cause 12.1. The seller retains the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment. The buyer’s home address and telephone number must be written on the reverse of the cheque. 1. Oak Window Board 30mm Bullnose 8.1.4. The Cedar caps have a small trim piece around the bottom that allows the cap to slip down over the newel post. 6.